Refund policy

Return and Refund Policy

At Treenya, we are committed to delivering premium organic products that meet the highest quality standards. Your satisfaction is our priority, and we strive to ensure you have a pleasant experience with our brand. Below is our return and refund policy for purchases made through our website:

1. ELIGIBILITY FOR RETURNS

• Defective or Damaged Products: If you receive a product that is defective, damaged, or incorrect, we will accept returns.
• Quality Concerns: If a product does not meet our quality standards (e.g., spoilage or packaging issues), you may request a return.
• Unopened Products: Unopened and unused products in their original packaging can be returned within 7 days of delivery.

2. NON-RETURNABLE ITEMS

• Opened, used, or partially consumed products are not eligible for returns unless they are defective or damaged upon delivery.
• Products purchased under special promotions or clearance sales are non-returnable.

3. PROCESS FOR RETURNS

• Initiating a Return: Contact our customer support team within 7 days of receiving the order via email or phone with your order number, reason for return, unboxing videos and supporting photos.
• Approval: Once approved, we will provide you with return instructions and a return address.
• Shipping Returns: Customers are responsible for return shipping costs unless the issue is due to our error (e.g., defective, damaged, or incorrect product).

 

4. REFUND POLICY

• Refund Eligibility: Refunds are processed for eligible returns once the returned product is received and inspected.
• Refund Method: Refunds will be issued to the original payment method used during purchase.
• Processing Time: Refunds typically take 5-7 business days after approval.

5. REPLACEMENTS

For defective, damaged, or incorrect products, we can offer a replacement instead of a refund, subject to product availability.

6. CONTACT US

For any further inquiries or assistance regarding our Refund and Cancellation Policy, please email us at contact@treenya.com

Thank you for choosing Treenya!